Refund policy

1. Timeframe: You have 30 days from the date of purchase to request an exchange or return.
2. Condition of the wig: To be eligible for an exchange or return, the wig must be in its original condition, unworn, and with tags attached.
3. Exchange Options: We offer exchanges for items of equal or lesser value.
4. Refund Policy: Refunds will be issued in cases of manufacturing defects or shipping errors. Refunds will be processed via the original payment method or as store credit, based on your preference.
5. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
6. Communication Channels: To initiate an exchange or return, please contact our customer service team at themsybeauty@gmail.com. Please provide your order details and reason for the exchange or return.